Privacy Policy

1. Introduction

Easy Air Seal Ltd., operating as Easy Aero Barrier ("we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in British Columbia, Canada.

This policy complies with the British Columbia Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Property Information: Address, property type, and details about your air sealing needs
• Communication Records: Messages, inquiries, and correspondence with our team
• Technical Information: IP address, browser type, device information, and website usage data

3. SMS and Text Messaging Communications

Opt-In Consent: By providing your mobile phone number through our website or booking forms, you expressly consent and opt-in to receive text messages (SMS) from Easy Air Seal Ltd. regarding:

• Appointment confirmations and reminders
• Service updates and notifications
• Promotional offers and special announcements
• Follow-up communications about your service
• Other communications related to our services

Authorization: You authorize us to send you promotional and non-promotional SMS messages using automated technology. Message and data rates may apply based on your mobile carrier's plan.

Frequency: The number of messages you receive will vary depending on your interaction with our services. You may receive multiple messages per week during active service periods.

Opt-Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any text message you receive from us, or by contacting us at info@easyairseal.ca. Please note that opting out may affect our ability to provide you with timely service updates and appointment reminders.

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our air sealing services
• To schedule appointments and send service reminders
• To communicate with you about your inquiries and service requests
• To send you promotional offers, newsletters, and marketing communications (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our legal rights
• To detect, prevent, and address technical issues or fraudulent activity

5. Information Sharing and Disclosure

We Do NOT Share Your Personal Information: Easy Air Seal Ltd. does not sell, rent, trade, or share your personal contact information, including your phone number, email address, or SMS data, with any third parties for their marketing or promotional purposes.

Limited Exceptions: We may share your information only in the following limited circumstances:

• SMS Carriers: Your phone number and message content are transmitted through telecommunications carriers as necessary to deliver SMS messages to you
• Service Providers: We may share information with trusted service providers who assist us in operating our website and business, provided they agree to keep your information confidential
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation
• Business Protection: We may share information to protect our rights, property, or safety, or that of our customers or others

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Under British Columbia privacy laws, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent to our collection, use, or disclosure of your information at any time
• Opt-Out: Unsubscribe from marketing emails or SMS messages at any time
• Complaint: Lodge a complaint with the Office of the Information and Privacy Commissioner for British Columbia if you believe we have not complied with privacy laws

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Consent

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our website or services.